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CHN Business Services
About Your Bill
How Will I Be Billed?
After your insurance has completed processing your account and there is a balance due from you, you will be sent an itemized statement of our charges and all payments that have been made on your account.
How Do I Pay?
At the time of registration you will be asked to confirm your method of payment. The method of payment can be either personal payment or insurance payment, (which includes Medicare, Medical Assistance, private and group insurance, and worker's compensation)
Personal Payments
If your insurance requires a co-pay for emergency room or physician office visits, payment is expected at the time of service. Your payment can be made at your doctor's office or at the CHN Business Services Office located at Berlin Memorial Hospital during regular office hours Monday through Friday from 7:30 a.m. until 5:00 p.m.
Account balances not covered by insurance are to be paid in full within 30 days of billing. As an added convenience to you, we accept Visa, MasterCard and Discover Card.
If you anticipate difficulty paying your account in full within 30 days, we do have several payment options available. If you wish to make monthly payments, you must contact the CHN Business Services Department. A signed contract is required to activate a monthly payment plan. Monthly payments will be subject to consumer credit interest charges.
Community Care
Community Health Network does offer financial aid to families who are unable to comply with our payment policy. Specific financial information and verification is required. To qualify for Community Care, an individual must complete this Community Care Application to determine verification of financial resources and to establish eligibility for participation.
For information regarding this Community Care program or to inquire about your self pay balance please call the numbers listed below or complete this online form:
Berlin Memorial Hospital & CHN Medical Centers: 1-800-236-1283
Wild Rose Hospital & Waushara Family Physicians: 920-622-3257
Group or Private Insurance
Please present all of your insurance information and identification cards when registering. Any balance remaining after all insurance has paid, is due in full from you.
Our staff of qualified Patient Representatives is familiar with the rules of the insurance filing process. They will submit your bill to your primary and secondary insurance carriers if they have been given the necessary information.
After your insurance has been billed, ample time will be allowed for your insurance payment. The balance remaining after your insurance claim is either paid or denied will be due from you within 30 days of our notification that your claim processing has been completed.
Workers' Compensation
Workers' Compensation claims will be filed after verification with your employer.
Should your Workers' Compensation be denied, your health insurance will be billed.
For additional information about your account if insurance is still pending call the numbers listed below or complete this online form:
Berlin Memorial Hospital and CHN Medical Centers: 1-800-236-1283
Wild Rose Hospital & Waushara Family Physicians: 920-622-3257
Medical Assistance
You must present your Medical Assistance card upon registration. This is a State regulation and if you do not show your card the charges could become your personal obligation. There is a $3.00 co-payment for hospital services and a $1.00 co-payment physician office visits. These charges are to be paid upon registration.
You will not be sent an itemized billing of your charges because Wisconsin State law prohibits us from doing so.
For additional information about Medical Assistance call Berlin Memorial Hospital at 1-800-236-1283 or complete this online form:
Medicare Insurance
The Medicare deductible, co-insurance, private room differential and all non-covered services are your responsibility. Medicare requires that physician fees be billed to WPS in Madison and technical charges be billed to United Government Services in Milwaukee. Please expect to receive an explanation of benefits from each. If you have Medicare Supplemental insurance we will gladly submit your claims for you. If you do not have supplemental insurance, these charges are due from you.
For additional information about Medicare call or complete this online form:
For Other Questions or Concerns: Email: Liz or call 920-361-5511.
Pay Bill Online
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